Other duties and special projects as assigned.Develop and maintain an advanced level of knowledge of Jamf products.Perform light programming/scripting tasks in Bash, PHP, and Python.Participate in system administration duties for cloud-based server infrastructure.Maintain and expand technical documentation of processes and procedures.Provide solutions and direction to customer issues via phone or email in a timely and professional manner.Develop and implement performance tuning steps for application, system, and network configurations.Configure and maintain server auditing and network monitoring tools.Monitor software and network security on team managed servers and networks.Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA.Monitor Linux system, database, and network performance to detect problems early and respond within an SLA.This position will require the ability to work from 11:00am - 7:00pm CST They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers. The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. Choose an assigned desk, a shared desk, or work anywhere you work best. Jamf operates as a choice-based office model.

We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia.

We take pride in making meaningful impact for tens of thousands of customers around the globe. We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device- anytime, anywhere. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace.

What is jamf cloud